Great Visions Consulting
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Total Quality Management and ISO 9000 Services
Service Support Contents:
- Data Gathering and Analysis
- Introduction to TQM and/or ISO 9000 Training
- TQM and/or ISO 9000 Policy Development
- Internal TQM Group Leader Training
- TQM Group Third-party Facilitation
- Implementation Assistance
- ISO 9000 Documentation Assistance
- ISO 9000 Internal Audit Training Assistance
- ISO 9000 Implementation Assistance
TQM Summary
Great Visions Consulting has helped very large to very small businesses and organizations in a variety of industries create simple, cost-effective Total Quality Management programs.
The essential premise of TQM is that quality produces productivity and profitability. Therefore, to increase your productivity and profitability, you focus on improvements in quality. Quality must exist not only in your end product or service, it must also be a part of the process you use to create your goods and services. An effective TQM program will allow you to produce greater quantity, faster and at lower costs, by reducing your rework rates and cycle times.
Candidly, TQM has a spotty success record in Western business. The reasons for this are a combination of the managers not understanding and not being committed to the TQM process, the company not having a disciplined-enough culture to follow the TQM requirements, and an unrealistic expectation that TQM can work magic or perform over-night turnarounds. In companies where these problems have not been present, tremendous successes with TQM have been achieved.
TQM is a long term change strategy which requires great discipline and commitment in management. Before we will contract for any TQM work, we spend significant time with senior management in a no-fee exploration of TQM's benefits and requirements, so the management team can make an informed decision as to whether or not to proceed.
If you decide to proceed, we will provide you the tools and training you need to establish and maintain your own program, without outside consulting assistance after the first several months. Many companies get hooked by consultants whose processes demand almost a permanent consulting relationship; we believe that this is inappropriate, unwise, too costly, and even unethical.
Finally, we will help you create a program uniquely tailored to your company. In spite of what some books allege, we have never seen a "one size fits all" program that works.
ISO 9000 Summary
ISO 9000 is mandated for many businesses intending to do business with members of the European Economic Community, or with those businesses who do. If you fit into either of these categories, we can assist you in getting the appropriate ISO 9000 program established in your company.
There is significant overlap between the requirements of TQM and those of ISO 9000. TQM is more demanding in the area of continuous improvement, while ISO is more demanding concerning the creation of documentation and the rigorous adherence to the requirements of that documentation.
As a consequence, our consultation assistance for a company pursuing ISO includes most of the work done for a TQM client, plus assistance in creating documentation, training staff in creating and using checklists to guide their work, training management to conduct internal ISO audits, as well as specific help in designing measurement systems which are appropriate to the client's business.
For Further Information:
Call 715-524-2247 or e-mail (gary@greatvisions.com) us for more information on this complex topic.
Click here for a list of recent clients and references.